淺談飯店金鑰匙服務哲學

淺談飯店金鑰匙服務哲學

畢業論文

淺談飯店金鑰匙服務哲學

摘  要：  飯店金鑰匙服務是1種委托代辦性質的服務，其工作的基本出發點在于為客人排憂解難，幫助客人在入住酒店期間解決1些實際問題。飯店金鑰匙服務在我國個性化服務領域表現出它不同1般的內涵和服務哲學理念。本文提出了飯店金鑰匙的涵義，介紹飯店金鑰匙的服務理念和服務內容，著重分析了飯店金鑰匙在歐、美、亞洲等地區的普及和推廣，最后歸納出若干中國飯店金鑰匙的服務哲學的基本理念。

關鍵詞：  金鑰匙；金鑰匙服務；金鑰匙組織

Shallowly Discuss the Philosophy of
Hotel Concierge Services

Abstract :   Hotel Concierge service is commissioned agent nature of service, the basic point of departure of this work is offering help for the guests to troubleshoot, help guests to solve some problems during the time they stay at the hotel. Hotel Concierge services have shown different meanings and service philosophy in personalized services territory in our country. In this paper, at first, the author sets forth the conception of concierge and introduces the notion and content of concierge service, then, essentially analyses the popularization and spreading of concierge service in Europe, the United States and Asia. At last, sums up several fundamental notion about the philosophy of hotel concierge service in China.

Keywords :   Concierge; Concierge services; Organizations of Concierge services

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